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If you’re having trouble getting your SES sandbox account moved to production, don’t worry—there are clear steps you can take to improve your chances. First, make sure your initial request includes all necessary details. Describe your intended use of SES clearly, explain how you’ll handle bounces and complaints (since you already have some systems in place), and show that your email practices follow anti-spam rules. Also, provide information about how you manage your recipient lists and obtain consent from your contacts.
If your request gets rejected without a clear reason, try these approaches. Carefully review the rejection message for any clues about missing or problematic information. When you submit your next request, be very specific. Include details about your bounce and complaint handling processes, such as whether you use SNS topics or configuration sets. Show that you’re committed to email best practices by explaining how you manage your lists, use double opt-in methods, provide unsubscribe links, and keep your lists clean.
Instead of asking for a high sending limit right away, request a modest increase that matches your current sending needs. This makes it easier for AWS to approve your request. If you have a support plan, consider opening a support case to get direct feedback on why your requests are being rejected and what specific changes are needed to make your account eligible.
The key to success is providing enough detailed information to show you’re a responsible sender who understands and follows email and AWS policies. Follow these steps, and you’ll improve your chances of moving out of the sandbox successfully.
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