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If you’ve recently purchased the HP Elitebook 8 G1i 16″ laptop and are having trouble installing Symantec VIP Access, you’re not alone. Many users have run into the same issue where the installer starts, shows a black command prompt window, and then just closes without completing the installation. Interestingly, the same installer tends to work fine on other models like the HP ProBook 4 G1i, which adds to the confusion.
Here’s a simple way to fix the problem and get Symantec VIP Access installed on your Elitebook. The main reason for this issue seems to be that the installer cannot properly read the CPU information on these models, which causes the installation to be blocked.
To fix this, you’ll want to run the installer with administrative rights. Right-click on the installer file and select “Run as administrator.” This often helps the installer access the necessary system information and proceed correctly. Also, make sure your Windows system is fully updated, as updates can improve hardware compatibility and resolve underlying issues.
If running as administrator still doesn’t work, try temporarily disabling your antivirus or security software before running the installer. Sometimes, security programs see the installer as a threat and block it from completing.
Finally, if none of these steps work, check HP’s support website or contact their customer support. They might have specific fixes or updates for your particular model that can help resolve the issue.
By following these simple steps—running the installer as an administrator, ensuring your system is up to date, and disabling security software temporarily—you should be able to successfully install Symantec VIP Access on your HP Elitebook.
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