How to Resolve AWS Voucher Usage Issue: A Step-by-Step Guide

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Did you miss your AWS Certified Cloud Practitioner exam because of a power outage? Don’t worry—there are steps you can take to try and resolve the issue and possibly recover your voucher.

First, it’s important to understand the exam policies. If you didn’t cancel or reschedule your exam at least 24 hours before your appointment, it’s usually considered a no-show. AWS requires advance notice to avoid losing your exam fee or voucher.

Here’s what you should do next:

Start by reaching out to AWS Training and Certification Support. Explain your situation clearly, mentioning that a power outage prevented you from taking the exam. While these circumstances are generally considered outside your control, support will review your case individually.

Then, contact the exam delivery provider you used—either Pearson VUE or PSI. Report the power outage to them and ask if they can help you find a solution. They may have specific procedures for situations like this.

It’s also helpful to gather any proof of the power outage, such as photos or outage reports. Providing this documentation can strengthen your case when requesting a voucher reinstatement or a reschedule.

Keep in mind, refunds or voucher reinstatement aren’t automatic and depend on individual review. The sooner you contact support after the missed exam, the higher the chance of a favorable outcome.

Support teams from AWS can give you the best advice tailored to your situation. Reach out to them promptly, and they’ll guide you through your options.