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If you’re an EU-based company registered for VAT and notice that you’re being billed for local VAT on AWS invoices even after confirming your VAT registration, here’s a simple way to get it sorted out.
First, double-check your account settings to ensure your VAT information has been correctly entered and verified. Sometimes, the system might not automatically apply VAT exemption if details are missing or incorrectly listed.
Next, open a support case through your AWS account. Clearly explain that your company is VAT-registered in Europe and that you’ve already provided all necessary documentation for VAT exemption. Make sure to include your case ID if you have one. This helps support teams locate your issue quickly.
Since billing issues related to VAT are complex and require specialized knowledge, it’s important to ask that your case be reviewed by an AWS tax specialist. If your case remains unassigned or you don’t get a response within a couple of weeks, don’t hesitate to follow up. Contact AWS support again and request that your issue be escalated to the relevant tax team.
If you find your requests aren’t being addressed, consider reaching out through official AWS support channels or their customer service portal. Be polite but firm in requesting an update and escalation.
Remember, while you may not be able to share account details publicly, providing case IDs and a concise explanation of your situation will help support teams assist you more effectively.
Following these steps should help you get the correct VAT treatment applied to your AWS invoices swiftly.
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