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In Heartopia, there’s plenty to do—from growing crops to joining events with friends and neighbors. As you get more used to the game, you’ll probably want to decorate your home and avatar to show off your style. However, since stores only refresh once each day, finding all the items you want can be tricky.
Luckily, there’s an easier way to make sure you get what you’re looking for. Here’s how to unlock and use the Item Ordering Service so you can enjoy everything Heartopia has to offer.
### How to Unlock the Item Ordering Service
First, you need to reach Developer’s Guild Member level 35. Once you hit that level, Kaching will call you to share the exciting new service available in town.
Next, go to the whale fountain and look for a green vending machine located between the clothing and furniture stores. Interact with it to browse through all available clothing and furniture items in both shops.
> Note: This selection includes only the items currently in stock, not limited-time or collectible pieces.
Ordering furniture and clothing is straightforward. Pick the item you want and wait for it to arrive. It can take several real days for your order to be delivered, but you don’t need to pay until it reaches the machine. If you change your mind, you can cancel your order at any time.
### How to Get More Order Tickets
Items in the machine are bought using special order tickets. These tickets are rare because they allow access to exclusive items. You can only earn them by opening surprise gacha pods, which are rewarded when you complete daily tasks after reaching level 35.
> Important: Pods earned before level 35 do not contain tickets.
The chances of getting a ticket from a pod are small but possible. To build up your supply, make sure to log in daily and complete your requests. Doing so gives you five chances each day to earn another order ticket, helping you fill your home and wardrobe with rare and fabulous items.





