How to Transfer or Reactivate an HP Printer Subscription After the Owner's Death

Select Language:

If you’ve recently lost access to your HP Instant Ink subscription because the account holder passed away, you may be wondering how to set things up so your printer can keep working smoothly. Here’s an easy step-by-step guide to help you start fresh with a new account and keep your printer running without any trouble.

First, you will need to create a new HP Instant Ink account. Simply go to the HP Instant Ink website and sign up with a different email address. During registration, pick a plan that best fits your printing needs. Once your new account is set up, you’ll need to link your printer to this new account.

Next, access your HP OfficeJet Pro 8620’s web services. You can do this either through the printer’s control panel or by using the HP Smart app on your device. Follow the prompts to register your printer with your new Instant Ink account. This step ensures your printer and the new account are connected correctly.

Now, check the status of your remaining ink cartridges. If these cartridges came from your previous subscription, they are designed to work only under the terms of that account. Usually, cartridges will be usable only when registered with an active subscription. When you switch accounts, the system might not recognize these cartridges, and they may no longer work unless HP’s servers accept them as compatible.

If you run into any issues, it’s a good idea to contact HP support. They can provide guidance specific to your situation and help you understand if your leftover ink can still be used or if you need to purchase new cartridges temporarily to keep printing.

Lastly, in case your old ink cartridges aren’t working, you might need to buy standard ink cartridges for now. This is a good option until your new Instant Ink subscription is fully active and ready to go.

Following these steps will help you stay connected to HP Instant Ink and avoid printing interruptions. If you need more detailed help, don’t hesitate to reach out to HP customer support—they’re there to assist you and make the transition smooth.