How to Manage AWS Bedrock Quota & Support Wait Times

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Dealing with slow response times when requesting a quota increase for Amazon Bedrock can be frustrating. Here’s a straightforward guide to help you navigate the situation and find a solution.

First, keep in mind that newly created AWS accounts often start with a quota of zero for certain services, including Amazon Bedrock models. This is a security step to protect the account from misuse. So, your request for a quota increase might take some time, especially if your account is new.

If you’ve waited about a week without hearing back, don’t worry—it can sometimes take longer. Response times depend on a few factors, including your support plan, the complexity of your request, and the age of your account. Support plans like Basic provide limited help, while upgrading to Developer, Business, or Enterprise plans can speed things up. Also, more detailed or complex requests, especially for new services or models, may need additional review, which can add to the wait.

Here are some simple steps to get your request moving:

1. Log into the AWS Support Center and check the status of your case. Make sure all the necessary information was submitted and no details are missing.

2. Update your support case with more context about your project. Explain your intended use, how often you’ll need the quota increase, and why it’s important for your business. Providing clear information can sometimes speed up the review process.

3. If you’re on the Basic support plan, consider upgrading to at least the Developer support plan for faster responses. It costs a little more each month, but it can save you time.

4. Try requesting quotas in different regions. Some regions may have more available capacity or faster processing.

5. If your business depends on getting this done quickly, you can request an escalation through your support case. Be clear about the urgency and your reasons.

If it’s been more than a week without a reply, it’s okay to add a follow-up message to your support case asking for an update. Staying proactive can help you get the response you need more quickly.