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Waiting for an update on your Amazon SES production access can be frustrating, but there’s a clear process to find out what’s happening and move things forward. Here’s what you should do:
Start by logging into your AWS Support Center. Once you’re in, check the status of your case. Sometimes, there might be notes or requests for more information from the support team, so stay attentive to any updates.
If the case shows that you’ve completed your part but haven’t heard back, try adding a comment or reply to your existing case asking for an update. This helps remind support staff that you’re waiting and encourages them to respond.
If several days pass without an answer, don’t hesitate to follow up directly. Use your AWS Support Center to contact support again. This step ensures your case remains active and shows you’re eager for a resolution.
Before submitting a request, double-check that you’ve included all necessary information. Clearly explain your intended use, how you’ll manage bounce rates and complaints, and demonstrate that your campaign complies with AWS’s policies. Providing complete details can help speed up the review process.
Typically, reviews are completed within 24 to 48 hours, but longer delays can happen depending on how complex your request is or how busy AWS support is.
Following these steps will help you stay on top of your case and increase the chances of a quicker resolution. If you need further help, contacting support through your AWS account remains the best way to get personalized assistance.
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