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If you’re running a Lightsail instance for a website and have been getting billed, even after changing the website’s service and deleting all snapshots and backups, you might find it confusing. Here’s a simple way to address this issue:
First, double-check that the Lightsail instance itself has been fully deleted. Sometimes, the instance might still be running or exist in a paused state, which can continue to incur charges. Make sure you log into your Lightsail dashboard and verify that the instance is no longer active or listed.
Next, review your billing details carefully. Sometimes, other resources linked to your account, such as static IP addresses or other instances not immediately apparent, can generate ongoing charges. Look for any remaining resources that might still be attached or paid for.
If everything seems deleted and you’re still being billed, try reaching out to support again through your account’s support options. When submitting a support request, clearly explain your situation: that you have deleted all snapshots, backups, and the instance itself, yet are still being charged. Keep a record of these communications in case you need to escalate the matter.
Finally, check for any unused static IP addresses associated with your account. These often cost money if they are not attached to any running instance. Release any static IPs that are no longer needed, which should stop those charges.
By carefully reviewing your resources and ensuring you’ve deleted everything unnecessary, and following up with support if needed, you can resolve unexpected billing issues and stop unnecessary charges.
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