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If you’re experiencing trouble accessing your account features, it’s likely due to an account setup issue, and the best solution is to wait for AWS Support to help fix it. Since you’ve already contacted support, you’re on the right track.
While waiting, it’s helpful to verify a few things to ensure everything is in order. First, take a moment to check your model access status in the Bedrock console. Make sure it shows “Access granted” instead of “In progress” or “Access required.” Even if you believe you’ve been granted access, confirming this can help clarify the situation.
Next, verify that you’re working in a region where Bedrock and your preferred models are available. Sometimes, different regions have different model options and quotas, so choosing the wrong region could cause issues.
Lastly, check the Service Quotas console for Amazon Bedrock. Look to see if the quotas are listed as 0. If they are, this information can assist support in diagnosing the problem quickly.
Keep in mind, issues related to account quotas often require AWS Support to resolve since they involve backend settings that customers aren’t able to change themselves. Support teams can investigate why your account wasn’t assigned the default quotas and fix the problem.
If your case isn’t moving forward as fast as you’d like, don’t hesitate to ask for an escalation or request a callback if that’s an option available through your support plan. This can help speed up the process and ensure your issue gets the attention it needs.
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