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If you see an “Error when authenticating” message when trying to access Amazon QuickSight, it usually means there’s an issue with your login or permissions. This problem often falls under what’s called an Access Denied error, which means your credentials aren’t being recognized or you don’t have the right access rights.
To fix this, follow these simple steps:
First, make sure your AWS account is authorized to use QuickSight. If you haven’t signed up for QuickSight yet, you’ll need to do so.
Next, check that your permissions are set correctly. Your organization’s AWS administrator needs to give you the right permissions through IAM (Identity and Access Management). Without these permissions, you won’t be able to log in or use QuickSight properly.
Then, verify that you’re using the correct login details. Your access credentials must be valid and not expired.
If you’re still having trouble, reach out to your organization’s administrator. Since the account is under “amazonbi,” it’s likely that your admin will need to add you as a QuickSight user and assign the appropriate level of access based on what you need to do.
Finally, double-check your login method. QuickSight supports specific identity types like IAM and Quicksight. Make sure you’re using a method supported by the service.
Your administrator will need to add you to QuickSight through the console by assigning you the correct role and permissions for your tasks.
For more details, you can visit the official AWS resources on QuickSight errors:
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