What were the main insights from your conversations at FinTech LIVE?
“Our discussions primarily focused on real-world AI applications. We delved into the advantages and challenges associated with implementing AI, aiming to make these ideas tangible.”
“We analyzed how different industries are utilizing AI, the outcomes they are experiencing, and the hurdles they encounter.”
“For those struggling to adopt AI, we explored the reasons behind this, the issues they face, and potential solutions to overcome these obstacles.”
Can you share some of the AI-driven projects Concentrix Catalyst is currently pursuing?
“Our team consists of roughly 180,000 advisors and 500 data engineers who employ AI on a daily basis to support our clients and their customers.”
“We are developing a product suite called IX. The first offering, iXHello, provides businesses with a ready-to-use virtual assistant solution powered by generative AI.”
“Our goal is to simplify the onboarding process for companies by tackling security concerns, and we are launching additional products to enhance support for both customers and staff.”
What goals does Concentrix Catalyst have for the next 12 to 18 months?
“In our consulting sector, our primary focus is on growth. While we provide substantial support to the financial services and fintech industries, we plan to broaden our reach into sectors like healthcare and utilities.”
“We want to ensure our clients recognize the ways we can assist them with various challenges, particularly from the perspective of customer journeys. Even as we advance our AI projects, we are committed to centering these efforts around enhancing customer experience and optimizing customer journeys.”
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