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If you’re looking to improve your email deliverability with AWS, the best way is to open an AWS Support ticket and request a Dedicated Email Support (DES) engagement. The good news is, this process doesn’t require a paid support plan – any AWS account owner can do it.
When you submit the ticket, AWS will check if the service is available in your region. Once approved, they will connect you with their expert team who specializes in email deliverability. These experts will work with you over a three-month period to help improve your email sending practices. They can assist with setting up SPF, DKIM, and DMARC records, reviewing email templates, conducting sending audits, and optimizing your inbox placement.
The cost for this service is a flat fee for each engagement, making it simple to plan for. It’s important to understand that the DAS professionals won’t make changes directly to your account. Their role is to advise you on best practices and guide you through the implementation.
When requesting support, include details about the issue or goals related to email deliverability. This helps the AWS support team provide the most relevant information about the DES program and speeds up the process of raising your support ticket.
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