How To Resolve AWS Bedrock Access Error 002

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If you’re using an AWS Free Tier account and suddenly find yourself unable to access Amazon Bedrock models, you’re not alone. Many users encounter a similar error message: “Error 002: Access to Bedrock models is not allowed for this account.” This issue can affect all Bedrock foundation models across all AWS regions and can prevent access via the AWS Console, API, or SDK.

Here’s a simple way to troubleshoot and resolve this problem:

First, confirm that you are logged into your root account or an account with the necessary permissions. Even if you’re using the root account, some automated restrictions might still be in place for new accounts or those with limited billing history.

The most common cause is that AWS has placed a temporary restriction or entitlement limitation on the account. This often happens with new accounts, especially if there’s little or no billing activity, prompting AWS to restrict access to certain services until the account is verified or billed.

To fix this, start by visiting the AWS Support Center. Since standard support might take some time, try to open a new support case explicitly requesting a review of your account’s Bedrock entitlements and restrictions. When doing this, specify that you are facing access issues across all models and regions, which suggests a potential account-level restriction.

Include your account ID and support case details in your communication. Be polite and clear that you are looking for a review of your account’s eligibility for using Bedrock services. Usually, AWS support can lift restrictions if they determine that your account is in good standing.

If you haven’t received a response within a week or two, don’t hesitate to follow up with support. Persistent communication increases the chances of a quick resolution.

In summary, reach out to AWS Support requesting a review of any automatic restrictions or entitlement limitations placed on your account. Often, these restrictions are temporary and can be lifted once AWS verifies account details or billing status. Patience is key, but proactive follow-ups can help speed up the process.

Remember to keep your account details handy and be clear about the problem to get the quickest help. Once the restriction is lifted, you should be able to access Amazon Bedrock models again without issues.