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Home » How to Resolve AWS ACM Certificate Request Issues

How to Resolve AWS ACM Certificate Request Issues

Emily Smith by Emily Smith
May 26, 2026
in How To
Reading Time: 1 min read
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AWS Security: Handling Sophisticated Attacks & Collaborating with Authorities
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If you’re trying to set up an SSL certificate and are facing issues, here’s a simple guide to help you troubleshoot and fix the problem.

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First, you want to make sure your DNS settings are correct. You can do this by checking your CNAME records. On your computer, open a command prompt or terminal and run the following command:

dig _yourvalidationcode.rvpuni.in

Look for the answer section. It should show a CNAME record pointing to the AWS validation server, like this:

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_yourvalidationcode.rvpuni.in. 300 IN CNAME _somevalidation.id.acm-validations.aws.

If you see this, your DNS is set up correctly.

Next, verify your domain’s CAA records. These records specify which Certificate Authorities (CAs) are permitted to issue certificates for your domain. Run the command:

dig caa rvpuni.in

Check the answer section. You should see entries like:

rvpuni.in. 300 IN CAA 0 issuewild "ssl.com"

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and other similar entries. If these are missing or not aligned with your certificate provider, they might cause issues in issuing your SSL certificate.

A common mistake is missing or incorrect CAA records. To fix this, you may need to add CAA records that authorize your CA. For example, adding the following record can help if you’re using Amazon’s services:

  • issuewild “amazon.com”
  • issue “amazon.com”

Adding these records usually involves updating your DNS settings.

Finally, if you’re still having trouble, review the official troubleshooting guides provided by AWS. They include detailed steps for resolving common errors related to DNS settings or certificate requests.

By ensuring your DNS CNAME and CAA records are correctly configured and match the requirements from your certificate provider, you can often resolve issues and successfully issue your SSL certificate.

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Emily Smith

Emily Smith

Emily is a digital marketer in Austin, Texas. She enjoys gaming, playing guitar, and dreams of traveling to Japan with her golden retriever, Max.

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