Are you having trouble with your Sky app not updating the latest news? You’re not alone! Here’s a simple guide to help you troubleshoot the issue and get back to staying informed.
### Step 1: Check for App Updates
Make sure you’re running the latest version of the Sky app. Go to the App Store (for iPhone users) or Google Play Store (for Android users) and look for any available updates. Sometimes, a quick update can resolve unexpected issues.
### Step 2: Restart Your Device
It sounds simple, but restarting your device can fix many glitches. Turn your phone off, wait a few seconds, and then turn it back on. Open the Sky app afterward and see if the news playback has resumed.
### Step 3: Re-enable Siri’s Access
Since you use Siri to access news updates, check if the app’s permissions are set correctly. Go to your device settings, find Siri & Search, and ensure that Siri can access the Sky app. You might need to toggle this off and then back on.
### Step 4: Check Your Internet Connection
A stable internet connection is crucial for the app to update. Make sure you’re connected to Wi-Fi or mobile data. Try loading a webpage or streaming something to confirm if your internet is working.
### Step 5: Clear Cache (Android Only)
If you’re using an Android device, clearing the app cache can help. Go to Settings > Apps > Sky News > Storage, then tap on “Clear Cache.” Launch the app again to see if this fixes the news update problem.
### Step 6: Reinstall the App
Since you’ve already tried deleting and reinstalling the app without success, make sure that the reinstallation is done correctly. After uninstalling, restart your device and then download the app again from the app store.
### Step 7: Contact Support
If the problem persists, consider reaching out to Sky’s customer support. They may have specific suggestions or updates regarding the app’s performance.
By following these steps, you should be able to resolve the issue with your Sky app. Soon enough, you’ll be back to saying, “Siri, play Sky News,” and getting the latest information without any hiccups!
