How to Fix Missing Memoji with Apple Intelligence in iPadOS 26 Update

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Having trouble with Memoji options disappearing after updating your child’s iPad to iPadOS 26? You’re not alone. This issue seems to be affecting some devices, especially when it comes to using Memoji in FaceTime and iMessage.

Here’s what’s happening: after the update, the Memoji feature no longer shows up in iMessage or FaceTime on your child’s iPad. You might notice that it still works fine on your own device, which means the problem is specific to the child’s iPad.

If you’ve already tried restarting the iPad, turning FaceTime and iMessage off and on again, closing and reopening these apps, changing content restrictions, or tweaking keyboard settings, and the problem persists, don’t worry. These steps sometimes help, but they don’t always fix the issue.

One thing to check is whether the device settings are the same as on your own iPad, which still shows Memoji options. Make sure the age restrictions and content settings are similar, and try removing and re-adding the emoji keyboard. Also, verify if the iPad has the latest software update installed.

Since the usual steps haven’t worked, you might want to try a full reset of the keyboard settings, or, if you feel comfortable, consider erasing the device and setting it up as new. Before doing that, back up all important data.

If nothing works, the best bet is to contact Apple Support. They can provide guidance and might have a fix ready, especially if this is a bug introduced with the latest update.

Dealing with tech issues can be frustrating, but with a little patience and some troubleshooting, you’ll hopefully get the Memoji feature working again soon.