How to Fix Apple Intelligence Download Stuck at 100% on Mac

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If you’ve been facing the issue where support for Apple Intelligence gets stuck at 100% forever, you’re not alone. Many users find that trying to reinstall or update support for Apple Intelligence or related apps like Image Playground seems to stall, even though it looks complete. Here’s a simple step-by-step guide to help you fix this problem and reset the process.

First, start by turning off Apple Intelligence. You can do this by going to your Settings, then selecting Apple Intelligence & Siri, and toggling the Apple Intelligence button off.

Next, it’s a good idea to delete your Siri history just in case it’s contributing to the problem. You can do this within the Siri settings.

Once you’ve cleared everything, turn the Apple Intelligence toggle back on. You might see a message confirming that the process is 100% complete, but if you check Activity Monitor, you’ll notice very little network activity (less than 100 bytes per second) and your CPU usage will be pretty much idle. This indicates the process is stuck or not truly completed.

To truly reset this, you’ll need to do a few more things:

Restart your Mac. Sometimes, a simple restart can clear out the background processes causing issues.
After restarting, go back into Settings and turn off Apple Intelligence again. Wait a few seconds, then turn it back on.
If it still gets stuck, try resetting your network settings or signing out of your Apple ID and signing back in. Sometimes, issues with downloaded support files are related to network or account glitches.
Additionally, look for any pending system updates. Updating macOS to the latest version can sometimes resolve these types of bugs automatically.

If these steps don’t work, you may want to manually remove the support files related to Apple Intelligence and then re-download them. But remember, doing this requires some technical comfort, so proceed carefully or seek professional help if needed.

Your device details: this issue is happening on a 14-inch MacBook Pro from late 2024 with 24GB of memory and 1TB of storage. It’s plugged into power, battery at full charge, running macOS Tahoe 26.3. Purchased in California, US, with English as the system language and additional keyboard translations set for French, Italian, German, and Turkish.

Following these steps usually clears up the problem. If you’re still stuck, Apple Support can help guide you through more advanced troubleshooting.