If you’ve recently upgraded your hard drive and RAM and are now running into issues with HP Sure Run, you’re not alone. Many users with the HP ZBook Studio x360 G5 have faced similar problems, especially after installing Windows 11 Pro. This guide will help you resolve the ongoing shutdowns and the frustrating HP Sure Run error message.
First, let’s understand the symptoms. You mentioned that your system shuts down every few hours, and when you restart, you see a message stating that “HP Sure Run has failed to restore the platform software to a good working state.” You are given several options, including reinstalling the OS, deactivating HP Sure Run, suspending it until reboot, or simply continuing to boot normally by pressing ESC.
Here are some steps you can take to address the issue:
-
Deactivating HP Sure Run: Since you have already encountered the HP Sure Run error multiple times, you might want to start by deactivating it. To do this, restart your laptop and when the logo appears, press F10 to enter the BIOS settings. Look for the HP Sure Run option (you may find it under Security or Advanced settings). Change the setting to “Disabled.” Save the changes and exit the BIOS.
-
Check for Windows and BIOS Updates: Ensure that your system is running the latest version of Windows 11 Pro. Go to Settings > Update & Security > Windows Update and check for updates. Additionally, check if there’s a new BIOS version available on the HP support site. An updated BIOS can sometimes resolve compatibility issues.
-
Reinstalling Platform Software: If you want to keep HP Sure Run enabled for your system’s security but are having trouble with it, you might need to reinstall the platform software. Go to the HP support website and search for the software associated with your model. Download and install the latest platform software drivers to see if that resolves the problem.
-
System Diagnostics: Use the built-in HP diagnostics to check if there are any hardware issues. To run the diagnostics, restart your device and press the F2 key before Windows begins to load. Select “System Diagnostics” and run a thorough check of your system components, particularly focusing on the hard drive and RAM.
-
Consider a Clean OS Installation: If the problem persists, a clean install of Windows 11 may be the best course of action. Make sure to back up your files, and then follow the instructions to create a bootable USB drive with the Windows installation media. Boot from the USB drive and select the option to install a fresh copy of Windows.
- Support from HP: If, after trying these steps, you still face issues, consider reaching out to HP support. They can provide more tailored guidance based on your specific model and configurations.
Following these steps can help you fix the HP Sure Run error and prevent annoying shutdowns. Remember to keep your system updated and monitor its performance after making these changes. With a little patience and troubleshooting, you’ll have your HP ZBook running smoothly again.