In Two Point Hospital, one of your key responsibilities as a manager is to keep your staff content in their roles. Monitoring their Morale levels is essential because nobody wants to be treated by a cranky doctor when they’re already feeling under the weather (perhaps they’re seeing stars!).
Luckily, ensuring your employees stay happy isn’t too difficult. As long as you’re willing to invest some time and resources into creating a welcoming environment, you’ll be on the right track, which is something you’re expected to do from the start, anyway.
Understanding Staff Morale
Staff Morale represents the overall happiness of your team. To check it, just access the Overview Staff menu (you can hit 5 on your keyboard by default). The happier your staff, the better their morale, which leads to improved productivity.
A cheerful doctor works more effectively at helping patients and typically takes longer before they need a break. Their happiness level is largely influenced by their inherent Traits, and these traits can’t be changed once they’re part of your team.
Doctors who are feeling down may refuse to work, and they might quit if their morale drops to zero. So, keep an eye on it!
Some challenges demand that you raise your staff’s general happiness, rewarding you with currency, Reputation points, and Kudosh. If you fail to meet these challenges, you could harm your reputation or further decrease your staff’s Morale.
Ways to Boost Morale
There are various strategies to enhance morale, many of which are just good management practices that you should adopt regardless. While you can take additional measures to elevate morale even more, it’s usually not essential unless there’s a specific challenge you’re attempting to complete.
Focus on Traits
Look for staff members with Positive Traits as they will boost their own happiness and may even lift the spirits of their coworkers and patients. The Charming Trait works in a similar manner but won’t directly improve their own happiness.
Conversely, steer clear of hiring individuals with the Grumpy Trait, as their happiness will drop more quickly. Some doctors simply aren’t meant to thrive.
Raising Salaries
Boosting your staff’s salaries until you see happy expressions will always boost their morale. So, consider giving them the occasional raise to maintain a high morale level.
Training Opportunities
Training is essential for keeping your staff satisfied, particularly if you offer Emotional Intelligence training, as this directly increases their happiness.
Meeting Their Needs
Ensure that your spaces—including the entire hospital—are equipped to address the needs of your staff. Always have trash cans, food and drinks available, and ensure there are easily accessible restrooms.
Allow your staff to take breaks as needed, and consider hiring more staff if it’s necessary. Providing a well-stocked Staff Room is also beneficial, which leads us to the next tip.
Caring for patients will also boost staff happiness, so ensure your team is operating at their best by addressing their needs.
Enhancing Room Quality
The Prestige and Attractiveness of a room significantly affect Morale. Aim for Prestige Levels of 4 or 5 in your rooms to keep both staff and patients satisfied during their visits. Additionally, this will enhance your hospital’s Reputation.
Invest some Kudosh in attractive decorations. Gold Star Awards are particularly effective, as they are affordable to obtain, budget-friendly to purchase, and won’t take up much room.
Micromanagement Tips
Although it might not always be necessary, checking on each staff member’s individual needs can help enhance their happiness. If someone looks tired, allow them to take a break. See a yellow face icon next to their salary? Give them a raise. Need to use the restroom? Direct them there right away.
Following the previous tips might make this level of attention unnecessary, but it can be useful if you’re striving for a happier work environment. Keep in mind that increased attention might lead to a need for additional staff to meet patient demands, so proceed with caution.
