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If you’re experiencing issues with your HP notebook’s mobile broadband or WWAN (Wireless Wide Area Network) connection, trying to replace or upgrade the WWAN module could help. HP supports specific WWAN modules, and you can find detailed instructions and part numbers in the official service guide for your device.
For the HP Elite Dragonfly G2, the information is provided starting on page 8, with further details on pages 18-21, including part numbers and replacement steps on pages 36-37. The two supported WWAN modules are:
– Intel XMM 7360 LTE-Advanced (Cat 9), part number L70670-005
– Qualcomm Snapdragon X55 LTE + 5G, part number M49195-005
Before purchasing a new module, confirm that your device supports these options. Sometimes, simply replacing the existing module with a compatible supported one can resolve connectivity issues or improve performance.
Once you have the right module, replacing it is straightforward if you follow the proper steps. It helps to look at the device manager to see your current WWAN device. In Windows, open the Device Manager, find the network adapters, and look for your mobile broadband adapter. To do this:
1. Open Device Manager.
2. Locate “Network adapters.”
3. Find your WWAN or mobile broadband device listed there.
If you see your WWAN device with an error or if it’s missing, replacing the module might fix the problem.
Also, take advantage of online resources like HP’s video tutorials and support channels. HP offers an extensive collection of videos to guide you through troubleshooting, installing parts, or updating drivers. These can be very helpful whether you’re an experienced user or a beginner.
Always refer to HP’s official support pages for your specific device model to ensure you follow safe procedures. Enter your device model details on HP’s support website, where you can find user manuals, troubleshooting guides, and driver downloads.
When you’ve successfully replaced or upgraded your WWAN module, a quick test in Device Manager or network settings can confirm everything is working correctly. If your new module appears without errors, and you’re able to connect to your network as usual, the process has been successful.
If you need additional help, don’t forget that the HP community forums and official support videos are great resources. Many users share their experiences, and HP’s support team provides detailed tutorials to make the process easier.
Remember, always handle your device carefully and follow safety instructions when opening and replacing internal components. Happy troubleshooting!
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