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Careem has announced that it will be shutting down its ride-hailing services in Pakistan starting July 18, 2025, bringing an end to its long-standing presence in one of its largest markets.
In an official notification to users, the company thanked them for their support over the years and admitted that making this decision was not easy.
Careem stated that users with remaining balances in their digital wallets would soon receive instructions on how to get their money back. “If you have a remaining balance in your Careem Wallet, we’ll be in touch soon with clear instructions on how to reclaim it. Careem Care will remain available until September 18, 2025, to assist you with any pending issues or questions,” the statement added.
Customer support through “Careem Care” will remain available until September 18, 2025, to help resolve any outstanding issues.
The ride-hailing app has exited the Pakistani market due to intense competition from similar services. Apps like Yango and inDrive have held a significant advantage over the Dubai-based super app and have dominated the ride-hailing space for some time. With limited options, Careem had to shut down this part of its business. However, it continues to operate in nine other countries outside of Pakistan.
Careem Co-founder and CEO Mudassir Sheikha shared on LinkedIn that this was an incredibly difficult decision. “The challenging macroeconomic conditions, increasing competition, and global capital allocation made it hard to justify the level of investment needed to provide a safe and reliable service in the country. In the end, the Careem Rides team had to make this tough call,” he said.
Careem first launched its ride-hailing services in Pakistan in 2016, starting in Karachi, Lahore, and Islamabad. The launch was strategically timed to coincide with the widespread rollout of 3G and 4G networks across the country.
Although ride-hailing operations are coming to an end, Careem’s presence in Pakistan isn’t going away. Careem Technologies—the spin-off developing the Everything App—will continue to operate from Pakistan, serving the broader region, the CEO added.
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