How to Verify Company Info on AWS: Troubleshooting Tips

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If you’ve submitted all the necessary company information for your US toll-free registration but still get a rejection saying “Company Verification Failed” or “Company information could not be verified,” don’t worry—here’s how to handle it.

First, understand that sometimes, even with all the correct details submitted, companies can run into verification issues. Unfortunately, AWS doesn’t offer specific documentation to clarify this rejection reason. When this happens, it’s best to reach out to their support team for assistance.

In your case, you opened a support case, but it was closed without much help, leaving you without a clear solution. The message from AWS mainly points to reviewing their relevant documentation and guides. They suggest checking their “Toll-free number registration rejection reasons” page for more details. If your registration was rejected due to reasons like “opt-in not compliant,” they recommend reviewing their blog post on building a compliant SMS opt-in process.

Since the review process involves third-party reviewers, it can take up to 15 days. If it exceeds that time, you are encouraged to contact support again for further help.

Before resubmitting your registration, carefully go over the public documentation and make sure your information matches the required standards. If you still need help after reviewing, prepare these details to include in your follow-up:

– AWS Region
– Toll-free number
– Registration ID
– Specific questions or requests

Once you have verified your info and made any necessary updates, try submitting your registration again. Persistent issues might require a more detailed review or additional steps, but patience and careful review usually lead to success.

Remember, thorough review and adherence to guidelines are key steps in fixing verification issues. Keep detailed notes of your submissions and communication in case you need to escalate the issue or provide additional proof during follow-up. With persistence, your toll-free number registration should eventually go through.