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If you’re having trouble with a website or online platform and are unable to perform a specific action, an effective solution is to clear your browser’s cache and cookies. Sometimes, stored data can interfere with website functionality, causing errors or preventing certain features from working properly.
Here’s a simple way to do it:
1. Open your browser settings or options menu. If you’re using Chrome, click the three dots in the top-right corner; for Firefox, click the three horizontal lines; and for Edge, click the three dots in the top-right corner.
2. Look for the section labeled “Privacy” or “Privacy & Security.”
3. Find the option to clear browsing data or clear history. You may see options like “Clear browsing data,” “Clear cookies and site data,” or similar.
4. When prompted, select the time range. To fix most issues, choose “All time” or “Everything” so that all stored data is removed.
5. Make sure to check the boxes for “Cookies and other site data” and “Cached images and files.”
6. Click “Clear data” or “Clear now.” This process may take a few moments.
7. After clearing the cache and cookies, restart your browser and try accessing the website again.
Refreshing the page and trying again after this process often resolves issues related to outdated or corrupted data stored in your browser. If problems persist, consider updating your browser to the latest version or trying a different browser altogether.