How To Update Your Monitron AWS Mobile App Login Credentials

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If you’re having trouble logging into your mobile app, here are some simple steps to fix the issue.

First, double-check that you are entering the correct directory name on the login screen. Make sure the directory name is visible and matches what you expect before typing in your login details. This helps you connect to the right user account.

Since you can log in successfully on your laptop using the same info, the problem seems to be happening only on your mobile device. Follow these troubleshooting tips:

Start by ensuring your phone has a stable internet connection. The app needs a good internet connection to authenticate you properly.

Next, check the app permissions on your phone. Make sure the Amazon Monitron app has all the permissions it needs to operate correctly.

Try uninstalling and then reinstalling the app. Sometimes, clearing the app’s data or reinstalling can fix login problems.

If your organization uses multi-factor authentication (MFA), confirm that it’s set up correctly. Ensure you’re completing any extra steps that MFA requires to verify your identity.

Lastly, reach out to your project administrator. Since your login works on your laptop, your admin might need to check your app permissions or resend you an invitation with the correct link for mobile access.

If these steps don’t resolve the issue, it could be a temporary service problem. In that case, wait a bit and try logging in again later.

Remember, these steps are often enough to fix login issues and get you back on track quickly.