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If you notice that your HP Elitebook 840 G11 shows the battery icon as if it’s plugged in even when it’s not, and it’s not charging when plugged in, don’t worry. This is a common issue that can usually be fixed with some simple steps.
First, try a basic restart. Turn off your laptop completely, unplug it from the power source, then remove the battery if it’s removable. Wait a few minutes before reattaching everything and turning it back on. Sometimes, a simple reset can resolve the glitch.
If that doesn’t work, check the charging port and cable for damage. Make sure the power adapter is working by testing it with another device if possible. Also, try using a different wall outlet. Sometimes, the problem isn’t with the laptop but with the power source or cable.
Next, use the HP diagnostic tool to get more detailed information. Since you have a QR code, you can scan it with your phone or visit HP’s support website and enter the code to run diagnostics. This can help identify if there’s a hardware issue, like a faulty battery or charging port.
If diagnostics show no obvious hardware fault, trying to reset the battery driver might help. On Windows, go to Device Manager, find “Batteries,” then right-click on “Microsoft ACPI-Compliant Control Method Battery” and select “Uninstall device.” After that, restart your computer. Windows will reinstall the driver, which can sometimes fix charging issues.
Should these steps not solve the problem, it’s a good idea to contact HP support or visit a repair shop. Sometimes, the battery may need to be replaced, or there could be other hardware issues that require professional help.
Remember, a few simple troubleshooting steps often solve the problem without needing costly repairs. Start with these, and if needed, seek professional assistance to get your laptop charging and working properly again.
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