How To Troubleshoot an HP All-in-One That Won't Boot

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If your old HP 23-r158la All-in-One computer stopped working and you’re facing issues like the computer turning on but not recognizing your keyboard, displaying an empty desktop, or suspecting a virus, there’s a way to give it a fresh start. Here’s a simple guide to help you troubleshoot and upgrade your PC.

First, consider upgrading the hardware. Replace your existing RAM with two 8GB sticks to improve performance. Removing the old hard drive and installing a solid-state drive (SSD) can make your computer faster and more responsive. Make sure to connect the SSD properly before proceeding.

Next, create a bootable USB drive with Windows 11 installation files. You can download the official Windows 11 installer from Microsoft’s website and use a tool like Rufus to make your USB bootable. Insert the USB into your computer and restart it, then boot from the USB drive by selecting it from the boot menu during startup.

Follow the on-screen instructions to install Windows 11. It’s usually a straightforward process, but be prepared for the final reboot. Sometimes, after installing a new OS, you might encounter a blue screen of death (BSOD). If that happens, don’t panic. Try restarting your PC and booting into Safe Mode by pressing the F8 or Shift + F8 keys during startup. If you’re unable to update your BIOS because your serial number isn’t recognized by HP support—likely because the support database doesn’t recognize older models—you can still proceed cautiously.

Since your PC is older, the BIOS might not have the latest updates. If necessary, you can manually update the BIOS by visiting the OEM’s website, searching for your model, and downloading the latest firmware. Be careful with BIOS updates; follow the manufacturer’s instructions precisely, as a mistake can make your computer unusable.

If you’re unsure how to proceed with updates or face persistent errors, it might be best to seek professional help or consult online communities for your specific model. Remember to back up your data before making major changes.

By upgrading your hardware, reinstalling the operating system, and carefully updating your BIOS if possible, you can breathe new life into your aging PC. If problems persist, consider whether investing in a new machine might be more cost-effective in the long run.