How to Submit Data Analytics Feature Requests on AWS

Select Language:

If you want to suggest a new feature for AWS data analytics services, the best way is to submit a feature request through AWS Support by creating a support case. Here’s a simple step-by-step guide to help you do that:

First, open the AWS Support Center and choose to create a new support case. When asked, select “Technical Support” as the type of issue. Next, pick the specific AWS service you’re interested in, such as “OpenSearch Service.”

Set the severity level to “General Guidance” to indicate that your request is about a feature suggestion rather than a critical issue. Be sure to give your case a clear and descriptive title. A good example is “Feature Request – [Brief Description].”

In the description box, include key information to clearly explain your request. This should cover the feature name, how the service currently behaves, what improvements or changes you want, how it impacts your business, and specific details about your use case. If you have ideas for a solution, include those as well.

If you prefer, you can also create a support case programmatically using the AWS SDK. For example, in JavaScript, you can use the CreateCase API. Here’s a basic example of what that code looks like:

javascript
import { CreateCaseCommand } from “@aws-sdk/client-support”;
import { client } from “../libs/client.js”;

export const main = async () => {
try {
const response = await client.send(
new CreateCaseCommand({
subject: “Feature Request – [Brief Description]”,
serviceCode: “service-quicksight-end-user”, // Use the appropriate service code
severityCode: “low”,
categoryCode: “end-user-support”,
communicationBody: “Details about your feature request…”,
}),
);
console.log(response.caseId);
return response;
} catch (err) {
console.error(err);
}
};

If your company has AWS Enterprise Support, you also have the option to work with your Technical Account Manager. They can help advocate for your feature request and ensure your voice is heard by AWS.

It’s also helpful to include supporting information along with your request, such as logs from CloudWatch, details of your applications, relevant timestamps, AWS region, and specifics about the services involved. This additional context can make it easier for AWS support to understand and evaluate your request.

For more detailed instructions and examples, you can visit the official AWS documentation links:

– Using CreateCase with AWS SDK or CLI
– Support case examples and categories
– Navigating proactive support services within AWS Enterprise Support

This approach helps ensure your feature suggestions are heard and considered in future updates to AWS services.