How to Share AWS SES Feedback and Address Trust & Safety Concerns

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If you’re using Amazon SES and want to ensure your account is eligible for higher sending limits, especially in the EU Frankfurt region, here’s a straightforward guide to help you navigate the process and address potential issues.

First, it’s important to understand that Amazon SES has certain requirements before granting higher limits. Typically, they look for a confirmed paid billing history and evidence that your account is actively using other AWS services. To increase your chances of approval, make sure you:

– Set up and verify your sending domain properly.
– Build your email list responsibly, focusing on opt-in subscribers.
– Clearly brand your emails, include easy-to-find unsubscribe links, and handle bounces and complaints promptly.

When requesting an increase in sending limits, especially in EU Frankfurt, expect to demonstrate these practices. Often, Amazon respondents will tell you that you need a history of paid billing and diverse AWS usage before they elevate your limits.

However, some users have noticed inconsistencies. There are concerns that some accounts seem to get SES production access and higher limits without meeting these checks. This could point to a possible bug or loophole in the approval process, which could unfairly favor certain accounts and might risk damaging SES’s reputation and deliverability standards.

If you find yourself in this situation, you should:

1. Reach out to Amazon SES support and request a clear, documented pathway for legitimate accounts to qualify for higher limits in eu-central-1. Ask for specific steps you need to follow and any measurable criteria used in the approval process.

2. Express your concern about the apparent inconsistency. Ask whether they are investigating the possibility of an auto-approval loophole and confirm if corrective actions are being taken to tighten the review process.

It’s always good practice to document your communications and keep a record of your compliance efforts. Staying proactive and requesting clarity from support can help you better understand your account status and improve your chances of scaling your email outreach effectively.