How to Resolve AWS Account Suspensions After Verification Silence

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If you’ve encountered an issue with your AWS account being suspended after a security alert, here’s a straightforward way to resolve it.

First, it’s important to explain your situation clearly when reaching out to AWS support. Let them know that you did respond to the initial security alert and that you believe it was a false positive. Be sure to include details that show your account was indeed active and that your response was timely.

Even if the notification stated that you needed to explain why you didn’t respond, and you did respond, don’t worry. Clearly communicate that you addressed the alert and provide any proof or conversation threads that support your claim.

Next, ask AWS support explicitly what steps you need to take now to get your account reinstated. Request specific instructions or actions they recommend to resolve the issue.

Remember to be calm and polite in your communication. Explaining your case thoroughly and requesting clear guidance can help speed up the process and get your account back up and running as quickly as possible.