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If you’re struggling with your HP OfficeJet Pro 9010 printer freezing on the start screen and conventional resets haven’t worked, don’t worry—here’s a simple way to perform a full factory reset that might solve the problem.
First, it’s important to know that because your printer only has a touchscreen and no physical reset buttons, you can’t use typical button combinations to reset it. Instead, you’ll need to use a specific sequence that resets the system completely.
Here’s a step-by-step guide:
1. Make sure the printer is turned on and is stuck on the start screen.
2. Disconnect the printer from power. Unplug the power cord and wait about a minute. This helps clear any temporary glitches.
3. While holding down the “Resume” button (the button with an icon that looks like a circular arrow) on the control panel, reconnect the power cord.
4. Continue holding the “Resume” button for about 10-15 seconds.
5. Release the “Resume” button. The printer should automatically go through a reset process. It might turn off and turn back on by itself.
6. Wait until it boots up fully. Check if it reaches the home screen or is no longer frozen.
If this method doesn’t work, or your printer still gets stuck, you may need a more advanced reset via a service code or menu. Sometimes, this requires special support from HP’s customer service or authorized repair centers.
Remember, performing a full reset will erase any saved settings, so make sure you’re ready for that. If the problem persists after trying this, contacting HP support is a good next step—they can offer more detailed assistance or repair options.
Hopefully, this solution helps get your printer back to normal!
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