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If your nephew, who is autistic, has accidentally purchased $5,500 worth of apps on your credit card through his phone, don’t worry—there are steps you can follow to address the issue and possibly get a refund from Apple.
First, try to contact Apple Support directly. You can do this by visiting the Apple Support website or calling their customer service number. When reaching out, explain the situation clearly. Mention that your credit card is linked to your nephew’s phone, and that he made several unintended purchases.
It’s helpful to have your transaction details ready, such as the date of purchases, the amounts, and any receipts or confirmation emails you received. Be polite and detailed when describing what happened. Apple is known for being sensitive to cases involving accidental purchases, especially when the shopper is a minor or has special needs like autism.
If the purchases were recent, there’s a good chance Apple will review your case quickly. Ask if they can provide a refund for all or some of the charges. If they deny the refund or if the process takes time, you can also try to dispute the charges through your bank or credit card issuer. Sometimes, the bank can help reverse unauthorized or accidental charges, especially if you haven’t authorized such transactions.
To prevent future issues, consider setting up parental controls or restrictions on your nephew’s device. This can limit the ability to make large or unexpected purchases in the future.
Remember, patience and clear communication are key. Reaching out to Apple Support promptly increases your chances of resolving the matter successfully.
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