How to Prevent Random Logouts in Poly Lens Desktop

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Are you having issues with getting logged out of Poly Lens Desktop when using Sign in with Microsoft? You’re not alone. Many users have encountered this frustrating error, where they find themselves randomly logged out and sometimes receive a message saying, “User logged out due to an error.”

Here’s a straightforward guide to help you resolve this issue with Poly Lens Desktop, specifically if you’re using version 2.1.1.2761.

Accepted Solution

Check Your Internet Connection: Make sure you’re connected to a stable internet. A weak connection might cause logouts. Try switching between Wi-Fi and Ethernet if possible.
Update Poly Lens Desktop: Confirm that you are using the latest version of Poly Lens Desktop. Sometimes, simply updating the software can fix bugs. To update:
- Open Poly Lens Desktop.
- Go to the settings menu.
- Look for an option to check for updates.
Clear Cache and Data: Old data might be causing conflicts. Here’s how to clear the cache:
- Close Poly Lens Desktop completely.
- Navigate to the settings on your computer.
- Find the section for applications and select Poly Lens Desktop.
- There should be an option to clear the cache or data; select that.
Re-login to Microsoft Account: Sometimes, your session may not work properly. Log out and then back in:
- Open Poly Lens Desktop.
- Sign out from your Microsoft account.
- Wait a few moments, then sign back in.
Review Account Permissions: Ensure that all necessary permissions for the app are granted. Sometimes, missing permissions can lead to unexpected logouts.
Contact Support: If you’ve tried everything and still face the problem, don’t hesitate to reach out to Poly Lens technical support. They can provide further assistance tailored to your specific situation.

Following these steps should help you regain a smooth experience while using Poly Lens Desktop. If the problem persists, keeping your software updated and reaching out to support can offer additional solutions. Enjoy a hassle-free connection next time you log in!