How to Fix Passkey Issues on the AWS.training Site

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If you’re finding that your passkey works to log into the AWS Console but not the AWS Training and Certification site, don’t worry—this is a common issue. The main reason is that AWS passkeys are linked to specific services and devices, not used universally across all AWS platforms.

When you create a passkey in AWS IAM, it’s connected to the AWS Console where you registered it. The Training and Certification site might be using a different login system or require a separate passkey setup.

To fix this problem, try these steps:

First, see if you need to register a new passkey specifically for the Training and Certification site. Many services ask for a new passkey during your initial login setup for that particular platform.

Next, if you’re using a password manager or device sync tools like iCloud Keychain or Google Password Manager, double-check that your passkeys are syncing properly across all your devices. Sometimes, sync issues can cause login problems.

Finally, check whether the Training and Certification site supports the same login methods as the AWS Console. Some sites might have different security requirements or may not yet support the same passkey features.

If you’re still having trouble, reaching out to AWS Support is a good idea. They can help clarify if the issue is related to the service’s login process or your passkey setup. This way, you can ensure smooth access to both the console and training platform.

By following these steps, you should be able to resolve the login issue and use your passkeys effectively across all AWS services.