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Having trouble scanning a multi-page document to a network folder? You’re not alone. Here’s a simple way to fix the problem and get those pages saved properly.
First, when you’re scanning and hit a blue screen or error code like B856D4A8 after the first page, it usually means there’s an issue with the printer or the connection. The best first step is to turn off your printer completely, unplug it from the wall, wait for about 20 seconds, then plug it back in and turn it on again. This resets the printer and can clear minor glitches.
Next, if you see a message saying “Unable to write to [folder location]. This folder is read-only, has the wrong permissions, or is no longer available,” it’s a sign that the printer can’t access the folder properly. To fix this, make sure the network folder is accessible and not set to read-only. Check the folder permissions to ensure your printer or network user has write access.
You also want to confirm that the network path is correct and that the folder is still available on your network. Sometimes, folders are moved or deleted, which prevents the scanner from saving files. Try opening the folder on your computer to verify it’s there and accessible.
Finally, ensure your printer and your computer are connected to the same network. Sometimes, re-establishing the network connection can solve the problem. You might also need to update your printer’s firmware or driver if the issue persists.
Following these steps should help you get your multi-page scans saved without errors. If you continue experiencing trouble, consider reaching out to the printer’s support team for more personalized assistance.
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