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If you’re having trouble with the OnVUE exam system and couldn’t check in on time for your scheduled AWS Certified Cloud Practitioner test, don’t worry. This is a common issue that can often be resolved by reaching out to the right support teams. Here’s what you should do to get your exam rescheduled without extra charges.
First, stay persistent and continue following up with Pearson VUE. Sometimes, it takes multiple contacts to get the attention needed. Make sure to keep a record of all your communication attempts.
Next, contact AWS Training and Certification support directly. When you reach out, explain your situation clearly, mentioning that the technical difficulties prevented you from checking in, and also let them know you’ve already contacted Pearson VUE. It’s important to provide all relevant details, including your registration ID, invoice or order number, the scheduled date and time of your exam, and a step-by-step account of what happened.
If you used a voucher to pay for your exam, check the expiration date of the voucher. Remember, voucher expiration dates cannot be extended, so it’s best to act quickly if your voucher is nearing its expiration.
If you don’t get a helpful response through regular support channels, consider escalating your case to a higher level within both Pearson VUE and AWS. Sometimes, a direct conversation with a manager can make a difference.
Technical issues like this happen, especially with online exams, and both Pearson VUE and AWS have systems to handle these situations. They’re usually willing to help you reschedule the exam free of charge, especially if the issue was beyond your control.
By following these steps and staying persistent, you should be able to resolve the problem and schedule your exam again without any added costs.
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