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If you’re having trouble with your Bluetooth connection, here’s a simple way to fix it. First, determine which Bluetooth driver your computer needs—whether it’s Intel or Realtek. To do this, visit the HP Parts Surfer website by clicking here: Enter your serial number. Once there, input your device’s serial number, and it will tell you which Bluetooth device is installed.
Most likely, your system is using the Realtek Bluetooth driver. To update or reinstall it, go to the HP support page for your specific model by clicking here: Select Windows 11, 24H2. Choose your operating system, Windows 11, version 24H2, then click “Open all” to see all available drivers. Look for and download the latest Realtek Bluetooth and Wi-Fi drivers.
After installing these drivers, restart your computer and check if the Bluetooth connection improves. If you continue to face issues, don’t hesitate to reach out again for further assistance.
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