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Home » How to Fix iOS Update Issues on Apple Devices

How to Fix iOS Update Issues on Apple Devices

Rebecca Fraser by Rebecca Fraser
August 10, 2025
in How To
Reading Time: 2 mins read
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If your device isn’t connecting to the internet, don’t worry—there are easy steps you can take to fix the problem. First, you should check whether your device is truly connected to the internet, and then identify the cause if it’s not.

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Start by opening a web browser on your device. When you do this, it should load a homepage based on your browsing history or cookies. Next, try clicking on any link on that page. If the link opens and shows content, your device is indeed connected to the internet. If it doesn’t, then the connection isn’t working properly.

Another simple way to test your internet connection is through a popular app like WhatsApp. When you open WhatsApp, it immediately tries to connect to its servers. If your chat messages update in real time or you can see your conversations, it means your device is connected online. If not, you might need to troubleshoot further.

Remember, connecting to Wi-Fi alone doesn’t guarantee internet access. It’s just the first step. If your device connects to Wi-Fi but you still can’t browse or use online apps, the issue may be with your Wi-Fi settings or the router.

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If you’re on Wi-Fi but not connected to the internet, check your router or modem. Make sure it’s set up correctly according to recommended settings. Sometimes, the router might have issues or need a restart. If everything seems fine, but the internet still isn’t working, contact your internet service provider (ISP) for help.

For cellular users, if your internet isn’t working, contact your cell carrier. If you’re using Wi-Fi, reach out to your ISP—the company that provides your internet service.

To troubleshoot Wi-Fi issues, try these steps:
– Forget the Wi-Fi network on your device and add it again.
– Test connecting to a different Wi-Fi network.
– Turn off automatic updates in your device settings, then turn it back on.
– Reset your network settings.
– Restart your device forcibly.
– Remove any VPN or proxy connections temporarily, as they can interfere with internet access.

Before updating your device’s software, it’s a good idea to uninstall any beta profiles. These profiles can sometimes block updates. To do this, go to Settings > General > Profiles & Device Management, select the beta profile, and uninstall it. Then, restart your device.

Sometimes, your VPN or proxy setup may prevent your phone from connecting to update servers or websites. Temporarily disable these services and see if that helps.

If you still can’t get the latest software update, consider deleting the update file. Go to Settings > General > [Your Device] Storage, find the update, delete it, and then try downloading it again from Settings > General > Software Update. If that doesn’t work, you might need to connect your device to a computer and update using iTunes.

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Other things to try include:
– Disconnect from your Wi-Fi and reconnect.
– Use a different Wi-Fi network.
– Toggle the Automatic Updates setting off and then on.
– Reset your network settings.
– Force restart your device.
– Remove any beta software profiles.

If your device is managed by a company or school, check with your system administrator before making changes. They might have specific restrictions or configurations in place. If you have installed profiles from your organization that you no longer need, follow the instructions to remove them through your device’s Settings. If you’re unsure or face difficulties, ask your administrator for assistance.

By following these steps, you should be able to identify the cause of your connectivity issues and resolve them quickly.

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Rebecca Fraser

Rebecca Fraser

Rebecca covers all aspects of Mac and PC technology, including PC gaming and peripherals, at Digital Phablet. Over the previous ten years, she built multiple desktop PCs for gaming and content production, despite her educational background in prosthetics and model-making. Playing video and tabletop games, occasionally broadcasting to everyone's dismay, she enjoys dabbling in digital art and 3D printing.

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