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If you’re having trouble creating a new Genmoji on your iPhone, you’re not alone. Here’s a simple step-by-step guide to help you resolve the issue and get your Genmoji icon back in the Messages app.
First, make sure that everything is set up correctly in your settings. Double-check that Apple Intelligence, also known as Live Text or Visual Look Up, is enabled. You can do this by going to your Settings app, then tapping on Privacy & Security, and ensuring that relevant options are turned on.
Next, confirm that your keyboard allows for custom stickers or Genmoji. To do that, navigate to General > Keyboard. Look for your sticker or Genmoji keyboard and make sure it’s enabled. Sometimes, the keyboard needs to be added again if it’s not showing up. Tap Add New Keyboard if necessary, and select your Genmoji keyboard.
Also, ensure that stickers or similar options are enabled. You can find this setting in the same Keyboard menu. Toggle it on if it isn’t already.
Since you’ve already restarted your iPhone (which is great), try closing and reopening the Messages app. Sometimes, the app needs a refresh to recognize new or updated features.
If the icon still does not appear in the top right corner of the Messages app, try removing and then re-adding your Genmoji keyboard. To do this, go to Settings > General > Keyboard > Keyboards, tap Edit, then delete your Genmoji keyboard and add it back again.
Finally, check if your device’s software is up to date. You mentioned your iPhone 17 is on iOS 26.0.1, but it’s worth confirming there’s no further update available, as updates often fix bugs and improve feature compatibility.
If after all these steps, the Genmoji icon still doesn’t show up, contact Apple Support. There might be a specific issue with your device or account that they can help resolve.
Following these tips should help you get your Genmoji icon back in the Messages app so you can start creating and sending again.
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