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If you’re trying to print from your phone or tablet and you get an error saying the tray is empty or open, but you know it’s not true, you’re not alone. This can be frustrating, but there are simple steps to fix it.
First, check the paper tray. Make sure it’s loaded properly and that the paper stack is not jammed or sticking out. Sometimes, the paper can shift or get stuck, which can trigger the error even if the tray seems fine.
Next, turn off your printer and unplug it for a minute. This helps reset the device. While it’s off, make sure the tray is fully closed and securely in place.
After plugging the printer back in, turn it on and try printing again. If the error still appears, double-check the paper sensor. Sometimes, dust or debris can block the sensor, which can make the printer think the tray is empty or open.
Gently clean the paper sensor with a soft cloth or a small amount of compressed air. Be careful not to damage any parts.
Finally, update your printer driver or app on your device. Sometimes, software glitches can cause these kinds of errors. Check the manufacturer’s website or app store for updates.
If none of these steps work, it might be a hardware issue, and you should contact customer support or a technician for further help.
By following these simple steps, you’ll likely solve the problem and be able to print from your mobile device without frustration.
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