How to Fix AWS Contact Form Notification Issues

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If you’re not receiving notifications from your Gravity Forms contact form on WordPress, don’t worry—there’s a simple way to troubleshoot the issue. First, it’s good to know that Gravity Forms confirms the emails are being sent to the mail server correctly. That means the problem isn’t with the form itself but likely with what happens after the email leaves the server.

Since your host is Amazon Web Services (AWS), the next step is to check the mail logs to see if the emails are being blocked or delayed. Think of mail logs as a diary that records every email that comes in and out, helping you find where the problem occurs.

Accessing these logs on AWS can sound tricky, especially if you’re not familiar with their system. Here’s a simple way to do it:

Log into the AWS Management Console using your credentials.
Go to the service called Amazon SES if you’re using it for sending emails.
In SES, find the section labeled Sending Statistics or Email Logs.
If logs aren’t directly available there, you might need to check CloudWatch Logs linked to your email sending setup.
Look for any error messages or rejected email entries, which can tell you why emails aren’t being delivered or received.

If this feels overwhelming, consider reaching out to AWS support or your hosting provider for help. Sometimes, email issues are caused by spam filters, configuration problems, or throttling on the server.

Remember, these notifications are very important because they create orders in Salesforce. Without them, your business can’t generate revenue. So, it’s a good idea to test your email setup after making changes—try sending a test form and see if the notification arrives.

Stay calm and methodical—checking the email logs step-by-step can help you pinpoint the issue and get your notifications back on track. If needed, a technical person from your hosting support can guide you through the process. Don’t give up; fixing email issues is often just about tracking down the small details.