How to Escalate AWS SES Quota Increase That’s Stuck & Resolve Without Response

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If you’re experiencing a stalled SES quota increase and your support case has been marked as “Resolved” without the issue being addressed, here’s what you can do to get the help you need.

First, it’s important to understand that even if your support case shows as resolved, sometimes your request might not have been fully processed. If you’re still blocked from launching your production environment, you should reach out for further assistance.

Begin by contacting the support team again and clearly explain your situation. Provide details about your account that show you’re in good standing and following best practices. Mention that you’ve already successfully used SES in Europe (London) and are compliant with spam prevention measures like double opt-in and not using purchased email lists. Also, confirm that your domain’s SPF, DKIM, and DMARC records are properly set up, and that you are using SNS notifications to handle bounced emails automatically.

Request that your case be escalated for a manual review by the Trust & Safety team. This kind of review can often help resolve issues that automated systems do not address promptly.

To improve your chances of a quick resolution, follow these steps:

1. Log in to your AWS Support Center and create a new support case. Be clear and specific about your issue, mentioning that your previous case was marked as resolved but your quota increase has not been approved.

2. Attach all relevant information, including proof of your compliance measures, your existing successful SES setup, and your current blockade.

3. Ask explicitly for your case to be escalated to a specialist or a senior support technician for manual review.

4. Follow up politely if you don’t receive a response within a couple of days, reiterating your need for urgent assistance so you can proceed with your project.

Remember, patience and clear communication are key. Reach out through official support channels, and request that your case be manually reviewed to unblock your account.