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If you’re using Poly CCX phones with Microsoft Teams as the default app and you’re experiencing issues, here’s what you need to know and do to troubleshoot effectively.
First, it’s important to include the current software version of your HP Poly device and the partner application version you’re using when asking for help. Without this information, it becomes difficult to identify the root of the problem. Think of it like trying to fix a car without knowing the make, model, or year — details matter. So, instead of editing your original post, reply with these version details, ensuring future readers or support staff can assist you properly.
When looking for solutions, it’s good to remember why this information is crucial. Details like software versions can reveal whether you’re running the latest updates that contain bug fixes or security patches, which are often the cause of many problems.
For your specific question about voicemail, it’s best to reach out to a Microsoft support forum or a Microsoft peer-to-peer community. Since Poly devices running Teams are essentially using the Teams app like on any other device, voice mail functionality is managed by Microsoft Teams itself. Poly does not control or support voicemail features directly.
In simple terms, your phone acts like a regular Android or Apple device running the Teams app. Microsoft handles all the voice mail features, so they’re the right team to get help from.
If you need immediate, official support, you can open a service ticket through HP’s support channels or check out HP Support online. For community help or troubleshooting tips, visiting dedicated forums for VoIP, video conferencing, or Microsoft Teams can also provide useful guidance.
Remember to include your device and application versions when asking questions online. It helps others give you accurate and quick advice. If you follow these steps, you’ll be better equipped to resolve your issues efficiently.
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