Fixing Bluetooth Issues on HP Pavilion TS 14 Notebook

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If your Bluetooth isn’t working and you’re struggling to connect devices, you’re not alone. Many users face similar issues, and it can be frustrating when you rely on Bluetooth for your daily tasks. Fortunately, there’s a way to troubleshoot and hopefully resolve this problem. Here’s a step-by-step guide that can help you get your Bluetooth back up and running.

Step 1: Check for Hidden Devices

Sometimes, devices may not show up in the device manager unless you adjust the settings. Here’s how to do that:

1. Right-click on the Start menu and select “Device Manager.”
2. In the Device Manager window, click on “View” in the top menu.
3. Select “Show hidden devices.”

When you do this, check if the "Bluetooth Device" section appears. If you see it and notice a device labeled “Ralink Bluetooth PCIe Adapter” with a yellow exclamation mark, it indicates a problem with the device driver.

Step 2: Update or Reinstall the Driver

A yellow exclamation mark typically signifies an issue with the driver. Here’s how to fix this:

1. Right-click on the "Ralink Bluetooth PCIe Adapter" once more.
2. Choose “Update Driver.”
3. You’ll be given two options: “Search automatically for updated driver software” or “Browse my computer for driver software.” Start with the automatic option.

If Windows can’t find a new driver, consider the following:

1. Visit the HP website to download the latest Bluetooth driver for your HP Pavilion TS 14 Notebook PC.
2. Once downloaded, run the installer to replace the existing driver.

Step 3: Uninstall the Device

If the problem persists after updating, you may need to uninstall the Bluetooth device:

1. In Device Manager, right-click on the “Ralink Bluetooth PCIe Adapter.”
2. Choose “Uninstall device” and confirm the action.

Once uninstalled:

1. Restart your computer. Windows should automatically reinstall the Bluetooth driver.
2. After rebooting, check if the Bluetooth is back.

Step 4: Check Windows Updates

Sometimes, system updates can resolve hidden driver issues. Here’s how to check for updates:

1. Open the Settings menu by pressing Windows + I.
2. Click on “Update & Security.”
3. Select “Windows Update” and click “Check for updates.”

Download and install any available updates, then restart your computer.

Step 5: Check Bluetooth Services

If everything else fails, it’s worth checking if the Bluetooth service is running:

1. Press Windows + R, type in “services.msc,” and hit Enter.
2. Look for services labeled “Bluetooth Support Service.”
3. If it’s not running, right-click and select “Start.”
4. If it’s already running, you might want to restart the service.

After following these steps, your Bluetooth should be functioning properly. If you continue to experience issues, it may be time to reach out to HP support or consider using an external Bluetooth adapter as a backup solution.

Keep your devices connected and enjoy the convenience of Bluetooth once more!

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