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If you’re having trouble signing into HPI Sabacloud and are facing the "Your Cornerstone SBX access was denied error (120444)," you’re not alone. Many users encounter this issue, but there’s a straightforward way to resolve it.
Here’s a step-by-step guide to help you troubleshoot and regain access to your account:
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Check Your Credentials: Make sure that you’re entering the correct username and password. A simple typo could be the reason you’re unable to log in.
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Password Reset: If you suspect that your password might be incorrect, it’s a good idea to reset it. Look for the "Forgot Password?" link on the login page and follow the instructions to create a new password.
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Reactivation of Your ID: If you’ve already tried to reactivate your ID but didn’t succeed, make sure you’re following the proper steps. You may need to wait for an email confirmation or additional instructions.
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Clear Browser Cache: Sometimes, your browser’s cache can create issues. Clear your cache and cookies, then restart your browser and attempt to log in again.
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Try a Different Browser or Device: Occasionally, the issue may be with the browser itself. Switch to a different web browser or use another device to see if you can log in successfully.
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Check System Status: Before getting too frustrated, check if there’s a system outage or maintenance work being done on the HPI Sabacloud service. Sometimes, the issue is on their end, not yours.
- Contact Support: If you’ve tried all the above steps and are still facing issues, it might be time to contact customer support. They can provide specific assistance tailored to your situation.
For detailed guidance and support, you can check the accepted solution provided in this link: Go to Solution.
By following these steps, you should be able to resolve the error and access your HPI Sabacloud account without difficulties.
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