Fix Bluetooth Audio Lag on EliteBook G10 with RTL8852CE

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If you’ve recently purchased a new Elitebook G10 with an AMD Ryzen processor and are experiencing frustrations with Bluetooth audio quality, you’re not alone. Many users have reported issues with audio lag and stuttering when using Bluetooth speakers, which can really put a damper on your listening experience.

This guide will help you understand the problem and offer potential solutions to improve your Bluetooth audio performance.

Firstly, let’s identify the issue. After some testing, it seems that the problems are closely linked to the Wi-Fi connection. Specifically, when connected to a 5 GHz Wi-Fi network, the audio lag and stuttering become particularly noticeable. You might find that the audio is somewhat better when connected to a 2.4 GHz network, but interruptions can still occur.

Here’s how you can tackle this issue:

Switch Your Wi-Fi Band: If you’re currently using a 5 GHz Wi-Fi network, try switching over to a 2.4 GHz network. While this may not completely eliminate the audio issues, it could provide a more stable connection that reduces interruptions.
Reposition Your Devices: Sometimes, the physical placement of your devices can impact the Bluetooth signal. Ensure that there are minimal barriers between your laptop and the Bluetooth speaker. Try moving closer to the speaker or adjusting the angles of your devices to see if the audio quality improves.
Update Drivers: Make sure that your Bluetooth drivers and Wi-Fi drivers are updated to the latest versions. Outdated software can lead to compatibility issues and performance problems. Check the HP website for any available updates for your specific Elitebook G10 model.
Consider Hardware Alternatives: If you’ve tried the above suggestions and are still experiencing issues, you might want to consider reaching out to HP support. Since the notebook uses the RTL8852CE module for Wi-Fi and Bluetooth, you could inquire about swapping it for an Intel module, which may offer better performance in terms of Bluetooth audio streaming.
User Feedback: If you’re still within your return period, evaluate your satisfaction with the device. If the Bluetooth issues heavily impact your experience, returning the unit might be the best option. Before doing so, make sure to document any troubleshooting steps you’ve taken, as this could help support personnel assist you better.

By being aware of these issues and exploring the suggested solutions, you’ll be better equipped to handle Bluetooth audio problems on your Elitebook G10. It’s essential to approach these types of technology hiccups with patience, as sometimes a simple adjustment can lead to a much-improved experience. Happy listening!