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If you’re experiencing a verification loop and can’t access your AWS account, don’t worry—there are some steps you can take to resolve the issue and regain access.
First, understand that AWS uses email verification to protect your account, so if you’re not receiving the verification codes, check your email spam or junk folder to ensure it’s not ending up there. Make sure your email address associated with the account is correct and active. Sometimes, emails from AWS can be delayed or blocked by email providers, so consider adding AWS email addresses to your safe sender list.
If your email domain is your business domain, verify that your DNS settings are correct—especially the MX records—so that emails can be properly sent and received. Any misconfiguration could prevent incoming emails from reaching you. If you have access to the DNS settings elsewhere, double-check these records to ensure they match AWS’s recommended settings.
Since you’re unable to log into the AWS console to update your DNS or contact support, try reaching out to AWS support through other channels. Visit the AWS Support Center on their website and look for options like live chat, phone support, or submitting a support request explaining your situation. Emphasize that you’re unable to receive verification codes and need assistance accessing your account.
If you’re unable to get immediate help from AWS, consider creating a new support request with detailed information about your problem, including your account details and steps you’ve already tried. Consistently following up can sometimes speed up the process.
Finally, ensure your account recovery details are up to date—such as alternative contact methods—to make future recovery easier. Being proactive with your DNS settings and support requests can help prevent similar issues in the future.
Remember, patience and persistent follow-up are key when dealing with account access problems like this.
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