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If you’re seeing unexpected charges on your Amazon Neptune account or your AWS Business Support, it can be confusing, especially if you believe you haven’t used those services. Here’s a simple step-by-step guide to help you get this sorted out.
First, reach out to AWS Support. You can do this by opening a support case through the AWS Support Center under the “Account and Billing” section. This support is free and is designed to help resolve billing issues. When creating your case, make sure to clearly explain that you’ve been billed for services you didn’t use. Include specific details about the charges for Amazon Neptune and Business Support. In your message, ask for their review of these charges—they can investigate your account to see what might be causing the unexpected costs.
While AWS usually doesn’t refund charges once services are used, they are often understanding if the charges are due to a genuine mistake or misunderstanding. Their support team has the tools to review your account and give you proper guidance.
In the meantime, it’s a good idea to check your AWS Billing and Cost Management Dashboard. Look through your resources to see if any are running that you weren’t aware of. Make sure to check all regions, since resources might exist in places you haven’t thought to look. If you find anything unnecessary, delete or terminate those resources to prevent more charges from happening. Also, consider setting up billing alerts or AWS Budgets. These tools can notify you if you start incurring costs unexpectedly in the future.
Remember, some resources can keep costing money even if you’re not actively managing them, especially if they exist in regions you haven’t checked. Regularly reviewing your usage can save money and help avoid surprises.
Sources for additional help include AWS posts where others have faced similar issues, and AWS’s support pages that give more tips on how to handle unexpected charges.
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