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If you’re having trouble creating your AWS Builder ID, especially during the password setup step, here’s a simple solution that might help. The error message you’re seeing, “It’s not you, it’s us,” suggests there could be a temporary issue on their side rather than something wrong with your process.
Since trying different browsers and email addresses hasn’t worked for several days, it’s likely a technical problem with the AWS service itself. Here are some steps you can take to try to fix this:
First, check your device’s date and time. Make sure it’s set correctly and ideally on automatic. If your device allows, synchronize it with an internet time server. Incorrect date or time can cause login problems.
Next, review your email address. Confirm it’s entered correctly and doesn’t contain spaces, extra slashes, double periods, multiple @ symbols, or any special characters like commas or brackets at the end.
Another option is to try signing up using the “Continue with Google” button, if you have a Google account. This can sometimes bypass issues related to email or password setup.
If none of these steps work, your best move is to contact AWS Support. Fill out the Support Feedback form and include the Request ID and timestamp from the error message. Providing these details will help their team investigate the problem quickly.
Remember, these issues are often temporary and can be resolved with some troubleshooting. If necessary, AWS Support is your best resource for getting everything sorted out.
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