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If your AWS account has been suspended, it can feel frustrating because you might need access to billing information to fix the problem, but your account is locked. Here’s a simple way to handle this situation:
First, check your email thoroughly, including the spam or junk folders, for any messages from AWS. They often send notices about unpaid bills, account suspensions, or required actions.
Next, even if your account is suspended, you can usually open a support ticket focused on “Account and billing” issues. This support option is available specifically for suspended accounts, and it’s your best way to get help.
When you reach out, clearly explain your problem. Let them know that you’re unable to access your account to update or check your billing details because of the suspension.
If you’ve already tried making a payment and have payment confirmation, include that information in your support request. It helps them understand you’re trying to resolve the issue.
While waiting for a response, double-check that your contact details associated with your AWS account are up-to-date. This way, you won’t miss any important messages from their support team.
Keep in mind that reactivating your account isn’t instant. It usually requires manual work from AWS Support and can take 24 hours or more after your payment issues are sorted out.
Unfortunately, there’s no way for you to reactivate the account by yourself. Working directly with AWS Support is the best way to regain access and settle any outstanding payments. They will guide you through the process, helping you get everything back on track.
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